Frequently Asked Questions
Answers to all your questions about 7j7j
From opening an account to depositing via bKash, claiming bonuses, cricket betting and safe gaming — find detailed answers to all your questions about 7j7j here.
7j7j is a trusted online casino and sports betting platform for Bangladesh. We know new players have many questions — how to open an account, which methods to use for deposits and withdrawals, what the bonus terms are, or how cricket betting works. The Q&A section below has been put together to answer all your common questions. If you cannot find the answer to your question here, contact our 24/7 live chat support team.
Account and Registration
Account questions
To open an account at 7j7j, you need an active mobile number and a valid email address. Enter your name, date of birth and preferred password in the registration form. The platform is for people aged 21 and above only. Register with accurate information, as identity verification may be required at the time of withdrawal.
No, only one 7j7j account is allowed per person. Creating multiple accounts under the same person's name is considered a violation of the rules and all accounts may be suspended. If you have trouble accessing a previous account, contact our support team directly.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email — a verification code will be sent. Once you enter the code correctly, you will be able to set a new password. If you have trouble, contact 7j7j's 24/7 live chat support.
7j7j follows an account verification process for security and proper service. National ID or passport details may be requested before large withdrawals. This is done to protect your account and the process is simple and quick.
Yes, the 7j7j platform is mobile-friendly and can be used easily from any Android or iOS browser. Open the website on your mobile, log in and enjoy all games and betting features. No separate app download is needed.
Deposits and Withdrawals
Payment questions
Deposits to 7j7j via bKash are generally credited to your account instantly. Select bKash on the deposit page, enter the amount and complete the payment as instructed. The minimum deposit amount is ৳200. No extra fees are charged.
7j7j currently supports the following methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳200 for all methods. These are the most widely used mobile banking services in Bangladesh, so transactions can be made easily from anywhere.
Withdrawals from 7j7j to Nagad generally take 5 to 30 minutes. After a withdrawal request is made, our team verifies and processes it quickly. The minimum withdrawal amount is ৳800. Make sure to enter the correct Nagad number.
The minimum deposit amount for all payment methods is ৳200 and the minimum withdrawal amount is ৳800. For information on maximum limits, contact live chat support — limits may vary depending on your VIP level.
7j7j does not charge any transaction fees on its own. However, your mobile banking service (bKash, Nagad, Rocket, etc.) may charge a small fee according to its own policy. Bank fees may also apply for bank transfers.
Withdrawals are normally completed within 5 to 30 minutes. If more than 30 minutes have passed, contact 7j7j live chat support with your withdrawal ID. Our team is available 24 hours in Bangla to assist you.
Games and How to Play
Game questions
To bet on Bangladesh Premier League (BPL) matches, log in to 7j7j and go to the Cricket section. Select BPL from the list of active matches. You will find various betting options such as match winner, run total, toss or innings-based markets. Enter the amount on your bet slip and confirm. In-play betting is also available on live matches.
RTP (Return to Player) is the average percentage of money returned to players over the long term in a game. All slot games at 7j7j are sourced from internationally recognized game providers such as PG Soft, Pragmatic Play and JILI, and are powered by a Random Number Generator (RNG), which ensures fair and unbiased results.
Yes, the live casino section of 7j7j works fully on mobile. Live dealer games from Evolution Gaming and Ezugi run normally in a mobile browser. With a stable internet connection (4G or Wi-Fi), video streaming will be smooth.
Aviator is a crash game developed by Spribe. A plane takes off and the multiplier keeps increasing — if you cash out before the plane crashes, you win. Cash out early, as the plane can crash at any time. This exciting and fast-paced game is available at 7j7j.
Yes, live betting is available at 7j7j during the T20 World Cup and ICC tournaments. Odds update over-by-over during matches, helping you make betting decisions in real time. Special promotions may also be available during major tournaments.
Bonuses and Promotions
Bonus questions
New members at 7j7j receive a 100% welcome bonus on their first deposit of up to ৳8,000. This means if you deposit ৳8,000, you will receive an additional ৳8,000 as a bonus. The wagering requirement for this bonus is 10 times (10x). If a bonus code applies for the first deposit, use it to claim the bonus.
A 10x wagering requirement means you need to place bets totaling 10 times the bonus amount before you can withdraw it. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before it becomes withdrawable. Those bets can be placed on any game.
7j7j has five VIP levels: Bronze (up to 0.2% weekly cashback), Silver (0.3%), Gold (0.5%), Platinum (0.6%) and Diamond (up to 0.8%). Levels are upgraded based on regular play and deposits. Higher levels come with more personalized benefits and faster service.
The welcome bonus can generally be used on most slots and casino games. However, certain promotions may be limited to specific games or sections. Full bonus terms and conditions are available on the promotions page of the 7j7j website, or you can ask via live chat.
7j7j's promotional offers are updated regularly. To find out whether a referral or other special bonus is currently available, check the promotions page or contact 24/7 live chat support — our team will let you know about the latest offers in Bangla.
Security and Responsible Gaming
Security questions
Yes, 7j7j uses SSL encryption technology to protect your personal and financial information. All transactions take place over encrypted channels. We never sell or share your personal information with third parties without authorization. Read our privacy policy for more details.
Yes, 7j7j takes responsible gaming seriously. If you want to take a break for a period of time or temporarily close your account, let our support team know. They will help you set up self-exclusion or deposit limits.
Absolutely not. 7j7j is for people aged 21 and above only. Date of birth is verified during registration and any suspicious account is investigated. Parents can use parental control software on devices used by minors.
If you feel that your gaming habits are getting out of control, seek help without delay. You will find more information on 7j7j's responsible gaming page. If you inform our support team, they will help you set limits or arrange a break on your account.
7j7j support is available in two ways: speak directly in Bangla 24/7 via live chat on the website, or email [email protected]. There is no phone or WhatsApp support — so please use only these two channels.
Still have questions?
Contact support — our Bangla-speaking team is with you 24 hours a day.
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